Refund policy

Crypto Kernels Store is an Authorized affiliate retailer of Ledger and Trezor hardware wallets.

Products are fulfilled and shipped directly by the manufacturer or authorized distribution partners.

Returns, exchanges, refunds, and warranty claims are handled according to the policies of the original manufacturer.

Ledger products generally include a 14-day return window after delivery, subject to Ledger’s official return requirements and product condition standards.  

Ledger Support:  https://support.ledger.com/article/13412432346525-zd

Trezor products generally include a 15-day return window after delivery.  Subject to Trezor's official return requirements and products condition standards.

Trezor Support:  https://trezor.io/support/logistics/warranty-returns/return-your-trezor-order-within-15-days